Customer FAQ

General Information

1. Do you have a secure server?Is it safe on your website?

Yes. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their system administrators maintain awareness of new security developments actively.

2. If I need help,how can I get assistance?

Yes, we have three ways to help you:

1. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. If you are calling about the status of your order, please leave your name, order number and phone number if you have. If you are calling to check the availability of bags, please let us know which bags you are interested in. Phone:(0086) 400 886 8598

2. You can connect us with Live Help for live chat msn

3. We are looking forward to helping you with Email: sales@uggheres.com

3. Is there a store in my area?

We are a retailer of the products we selled; therefore we do not have information about other retail store locations. You can contact the company directly to obtain this information.

Shipping and Returns

1. Do you ship internationally?

No. At this time we are not able to ship internationally, we are currently researching this possibility, but mainly to USA,UK, Canada, Australia Marketing. Please check back in the future for this option.

2.Do dropshipping,does not it?

Yes. Dropshipping is welcome here, but make sure that you should give us the right shipping information.

3. How long does it take door to door in shipping order?

One week usually. Shipping usually takes about a week to ten days but customers usually receive their order in about a week.If your order exceeds this time, then please contact us and we will chase things up for you.Here we arrange order package and ship it out within 12hours in our working days( Monday to Friday-4:30 am to 6 pm (GMT +08:00) ). And in other time, we have our service online someday for business busy.

4.How can I be certain that my order has been received?

Most orders can be tracked by going to USPS.com.Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be trackable online in 36 hours later.Please contact us via email if you need further tracking assistance. Upon completion of your order, Uggheres.com will send you an order confirmation e-mail specifying the products and quantities ordered, Total price, and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active.

Our Email:sales@uggheres.com

5. Do you charge for shipping and sales tax?

Except a few countries and regions (United States, United Kingdom, Japan, South Korea, Mongolia, Taiwan, Malaysia, Singapore, Thailand, Australia, Cambodia, New Zealand), the others get changed.

6. Howlong will it take to process my return?

We process all returns in the order they are received, and we do process them as quickly as possible.The pocessing time of returns and charges may take up to 15 days.

7. If I want to return my purchase,can I return it to you?

Yes. If you are not 100% satisfied, you can return your item(s) for a full refund within 365 days of purchase. But returns must be unworn, in the state you received them, and in the original packaging.

8. Free Shipping?

Yes. We Free shipping to United States, United Kingdom, Japan, Mongolia, Taiwan, Malaysia, Singapore, Thailand, Australia, Cambodia and New Zealand only with EMS.

About Payment

1.Don't I have a PayPal account?

No,you do not need a PayPal account; you can pay by debit/credit card.

2. Is there a chance I may receive customs charges?

Yes, there is always this chance when you are ordering from outside the UK, please check with your postal service before placing an order as it is the buyers responsibility for any charges.

3.What can I do if my items are faulty? Can I change my online order?

Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.And please contact with us within 6 hours after you submitted your order If you want to change it !

4.Are all your items in stock?

Yes, but occasionally the stock levels might reduce due to demand. If an item is still displayed for you to pay for any reason, then we will contact you as quickly as possible and we consult together.

Go to the Uggheres.com Homepage

If you have any questions, Please call us or send Email to us. We're here to help you!

Call us 24 hours a day - 365 days a year: (0086)400 886 8598